PUBLISHED ON 1/01/2024

1. PURPOSE AND CONTRACTUAL SCOPE

1.1. The purpose of these general conditions of sale (CGV) is to set the conditions under which the company HANEYA WORLD undertakes to sell a training service within the framework of continuing professional training. 1.2. They apply regardless of the clauses appearing in the customer's documents and in particular in their general conditions of purchase. 1.3. For certain training courses, special conditions of sale specify or supplement these General Terms and Conditions. The special conditions of sale may appear following these General Terms and Conditions or on the quote or order form or be sent to the customer accompanying one of these documents. In the event of a contradiction between the special conditions of sale and these General Terms and Conditions, the provisions of the special conditions of sale take precedence. 1.4. In the event that any of the provisions of these General Terms and Conditions are declared void or unwritten, the other provisions will remain in full force and will be interpreted so as to respect the original intention of the parties. 1.5. HANEYA WORLD may modify these General Terms and Conditions at any time. The applicable General Terms and Conditions are those which have been given to the customer and accepted by the latter.

2. DEFINITIONS

- Inter-company training: training whose content is described in a catalog, carried out on our premises or those of our partners; - Diploma training courses (reorientation or professional reconversion for adults): diploma training course combining or not internships; - Intra-company training: training carried out tailor-made on behalf of a client on the client's site or in other premises; - Client: legal or natural person who purchases the service; - Trainee: natural person who benefits from the training.

3. TAKEN REGISTRATIONS INTO ACCOUNT

3.1. For legal entity customers: registration is only validated upon receipt, on the one hand, of the deposit, if applicable (amount indicated on the training agreement or the order form serving as a training agreement). training) and, on the other hand, the agreement or purchase order serving as a training agreement, signed and stamped by the company. 3.2. For individuals: registration is only validated upon receipt, on the one hand, of the signed training contract and, on the other hand, a deposit not exceeding 30% of the price of the training. Payment of this deposit can only be required upon expiry of the 10-day withdrawal period which runs from the signing of this contract. The balance must be paid at most on the day of the training. 3.3. For diploma courses: registration is also subject to the admission decision made by the educational manager or the decision-making authority.

4. RESPONSIBILITY

4.1. Any registration for training implies compliance by the trainee with the internal regulations applicable to the premises concerned, which are brought to their attention. 4.2. HANEYA WORLD cannot be held responsible for any damage or loss of objects and personal effects brought by trainees. 4.3. It is up to the client/trainee to check that their personal and/or professional insurance covers them during their training.

5. PRICE – BILLING AND PAYMENT TERMS

5.1. The prices are indicated on the order form and/or the agreement and/or the training contract. They are net of taxes, the company HANEYA WORLD not being subject to VAT by application of article 261 al 4-4 of the General Tax Code. 5.2. The invoicing and payment terms are specified on the order form and/or the agreement and/or the training contract.

 

6. SUPPORT BY A THIRD PARTY ORGANIZATION

6.1. When the training is supported by a third party organization (OPCO, etc.), it is up to the client/trainee: - to request support before the start of the training and to ensure the successful completion of the training. this request and payment by the body it has designated; - to explicitly indicate on the order form and/or the agreement and/or the training contract which third party organization will be invoiced, precisely indicating its name and address. 6.2. If the support file from the third party organization does not reach the HANEYA WORLD company before the first day of training, the training costs are fully invoiced to the client. In the event of partial coverage by a third party organization, the remainder is invoiced to the customer. 6.3. In the event that the third-party organization does not agree to pay the charge that would have been incurred following absences, abandonment or for any reason whatsoever, the client is liable for the entire price of the training, which is therefore invoiced to him.

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7. LATE PENALTIES AND SANCTIONS FOR FAILURE TO PAY

7.1. Any amount not paid by the due date gives rise to payment by the customer of late payment penalties calculated at the BCE rate increased by 10 points. These penalties are due automatically without any reminder being necessary the day following the scheduled payment date. 7.2. A fixed compensation of 40 euros is due for recovery costs in the event of late payment, except in the case of individuals. 7.3. In the event of non-payment in full of an invoice due, after formal notice remains without effect within 5 calendar days, the company HANEYA WORLD reserves the right to suspend any current and/or future training.

 

8. CONVOCATION AND CERTIFICATE OF PRESENCE

A letter of invitation indicating the exact location and times of the training is sent to the client. The HANEYA WORLD company cannot be held responsible for the non-receipt of this by the recipients, particularly in the event of the trainee's absence from the training. A certificate of attendance, established in accordance with the attendance sheets, is sent to the client and/or trainee after each training course.

9. CANCELLATION – POSTPONEMENT – EARLY TERMINATION – ABSENCES

Any cancellation must be the subject of a written request (e-mail, post). 9.1. By the legal entity client - When the cancellation request is received by the HANEYA WORLD company between 30 and 15 calendar days before the start of the training, the HANEYA WORLD company retains the deposit (or invoices it if it is not was not paid). - In the event that the request is received between 15 and 1 calendar days before the start of the training, the HANEYA WORLD company retains the deposit (or invoices it if it has not been paid) and invoices 50% of the total price of the training as compensation, deduction where applicable of the sums already invoiced and/or paid. - Any cancellation on the start date of the training or failure to show up by the trainee will result in invoicing of the total price of the training as compensation, deduction where applicable of the sums already invoiced and/or paid. - Once the training has started, any cancellation or interruption results in invoicing of the total price of the training, deduction where applicable of the sums already invoiced and/or paid. - The sums owed by the customer as compensation are mentioned as such on the invoice. They cannot under any circumstances be deducted from the amount of participation in the development of professional training.

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9.2. By the individual customer - When the cancellation request is received by the HANEYA WORLD company after the expiration of the withdrawal period and before the start of the training, the HANEYA WORLD company retains the deposit (or invoices it 'it has not been collected), if applicable, except in cases of force majeure. - Once the training has started, when, following a duly recognized case of force majeure (unforeseeable, insurmountable event unrelated to the person), the individual customer is unable to continue the training, the contract is terminated automatically. right and the training services actually provided are invoiced pro rata temporis of their value provided for in the contract, deduction where applicable of the sums already invoiced and/or paid. In the absence of force majeure, once the training has started, any cancellation, abandonment or interruption results in invoicing of the total price of the training, deduction where applicable of the sums already invoiced and/or paid. - The sums owed by the customer as compensation are mentioned as such on the invoice. 9.3. Special provisions for language training By way of derogation from these general conditions of sale, any cancellation of a scheduled language course must be registered at least 2 working days in advance. All hours provided for in the agreement are billed. OPCOs only reimburse hours worked. 9.4 By the company HANEYA WORLD - the company HANEYA WORLD reserves the right to cancel or postpone a training session if the minimum number of participants is not reached. - In the event of cancellation by the company HANEYA WORLD, the sums paid are refunded to the customer. - In the event of a postponement, the HANEYA WORLD company offers new dates: if the client accepts them, the amounts already paid are charged to the price of the new training session; if the customer refuses them, these amounts are refunded. - In the event of early termination of the training by the establishment for a reason beyond its control, the contract is terminated automatically and the training services actually provided are invoiced pro rata temporis of their value provided for in the contract, less the where applicable, amounts already invoiced and/or paid. - In all cases, the cancellation or postponement of the training course cannot give rise to the payment of damages for any reason whatsoever.

 

10. INTELLECTUAL PROPERTY

HANEYA WORLD is the sole owner of the intellectual property rights to all the training it offers to its customers. All content and educational materials, whatever their form (paper, digital, etc.), used as part of the training, belong exclusively to the company HANEYA BEAUTE Any use, representation, full or partial reproduction , translation, transformation and, more generally, any exploitation not expressly authorized by the company HANEYA WORLD is illegal and may give rise to civil and/or criminal proceedings on the basis of the intellectual property code.

 

11. CONFIDENTIALITY

The HANEYA WORLD company, the client and the trainee mutually undertake to keep confidential the information and documents, whatever their form and nature (economic, technical, commercial, etc.), to which they may have had access in within the framework of the execution of the training service or during exchanges occurring prior to the conclusion of the contract.

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12. COMPUTING AND FREEDOMS

Personal data is collected in order to be able to respond to the request of the client and the trainee and to keep them informed of the service offers of the company HANEYA WORLD; No personal information is disclosed to third parties. In accordance with the Data Protection Act of January 6, 1978 and its adaptation in Law 2018-493 GDPR of June 20, 2018 relating to data protection, the client and the trainee have a right of access which they can exercise to the personal data protection correspondent. They also have the right to modify, rectify and delete personal data concerning them which they can exercise with the service in charge of training or, in the event of difficulty, with THE HANEYA WORLD COMPANY to the email address haneyaworld@gmail.com

 

13. APPLICABLE LAW – COMPETENT COURTS

All disputes relating to sales of goods and services concluded by THE COMPANY of HANEYA WORLD as well as to the application or interpretation of these general conditions of sale are governed by French law. Any dispute relating to contracts or training agreements will first be the subject of consultation in order to find an amicable solution, failing which the most diligent party will refer the matter to the competent court.

 

14. CUSTOMER RELATIONS

For any information, questions or complaints, the customer can contact 06 34 61 69 26 from Monday to Friday, from 9 a.m. to 12 p.m. and from 1 p.m. to 6 p.m. or send an email to haneyaworld@gmail.com

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